Requesting a site to be blocked or unblocked

Schools:

Under the MoE contract, schools can block or unblock any sites they wish - free of charge. These requests can be sent to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and will be actioned within 24 hours OR schools can request a log in to our filtering interface to manage this themselves. If you would like this set up, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please note, we recommend that only IT technicians have this log in!

Residential and business customers:

If you are a residential or business customer, we can set you up with a custom profile, so you can block extra sites and unblock certain sites, but this is a chargeable service (please note, unblock requests are actioned at our discretion).

For residential customers this service costs $5 per month with a one of set up fee of $10 (GST incl.)

For business customers this service costs $20 per month with a one of set up fee of $20 (GST excl.)

Please note: We do appreciate suggestions for sites that need to be checked so please send your suggestions to the same address.

Blocking service - general information

URL blocking of both web and FTP sites works by our blocking server matching the requested web site's URL (eg: www.badstuff.com) with our blocking library list for our default blocking categories. If an exact match is made, then our blocking page will be displayed.

As no technology-based system is perfect, occasionally a site that should be blocked is allowed through unblocked or a site may be blocked in error.

In the case of a site blocked in error it is usually because the site is using hosting techniques predominately used by pornographers. We are currently blocking over 2,000 new sites each day.